Sound & music

The music or sound stopped

Check it isn't muted and the volume isn't at zero, check the internet, then restart the screen. Still silent? Email support.

How do I change the volume?

In the screen's settings, or live from its controls in the app. See Turn a screen on or off, mute it, set volume (remotely).

The remote at the till doesn't work

Try new batteries, then restart the player it controls. Still dead? It may need re-pairing — contact support.

Can I play urgent announcements?

Yes — an emergency playlist can break in at full volume. See Emergency playlist & failover.