Screen is offline — first checks

A device shows as Offline when impressBox can't reach it. Most offline screens come down to power or network. Work through these checks in order.

1. Is it powered and awake?

• Confirm the screen has power and is actually on.

• If a display schedule is set, check the current time is within its on-hours — the screen may simply be in its scheduled off period. See Set working hours so screens turn on/off automatically.

2. Is the network up at the location?

• Confirm the site's internet is working (are other devices online?).

• Wi-Fi players: check the network is in range and the password hasn't changed.

• Wired players: check the cable and the switch or router.

• If several screens at the same location went offline at the same time, the cause is almost certainly the site's network, not impressBox or the individual screens.

3. Reboot the device

From the dashboard, reboot the device — many transient issues clear with a restart. See Managing devices day-to-day.

4. Look at the evidence

• Pull the device logs to see what it last reported.

• Request a screenshot if it's intermittently reachable.

5. Still offline?

• Note whether one screen or many are affected, and whether they share a location or network.

• Gather the device name and identifier and the time it dropped.

• Email support@digital-signage.lt with those details (or tell your impressBox administrator).

Rule of thumb: one screen offline → usually that device or its drop. Many screens at one site offline together → usually the site network.

Next steps: back online but the content is still stale? See New content isn't showing on the screen.